Our commitment to clarity
At Dreamcatcher Events, we believe in transparency and mutual understanding. These terms and conditions are designed to ensure a smooth and successful event for everyone involved. Please take a moment to read through them carefully.
Payment
To secure your booking for any of our services, a non-refundable deposit of 25% is required. The remaining balance should be settled at least five days before your scheduled date. We also provide flexible payment plans from the time of booking up until your event.
Keep in mind that your booking will only be confirmed once the invoice is paid in full.
Setup Policy
Please note that a late fee of $50 will be applied if we are unable to access the venue more than 30 minutes after the scheduled setup time. If we are unable to enter the venue over 60 minutes past the agreed time, Dreamcatcher Events reserves the right to cancel the booking without a refund. This policy is in place to ensure that we can honor our commitments to other events.
During this window, Dreamcatcher Events will make every effort to contact the number provided before proceeding with the cancellation.
A late fee of $50 will be applied if we are unable to access the location to collect goods 30 minutes after the agreed-upon collection time. If the delay exceeds 60 minutes, an invoice will be issued to cover the additional costs incurred due to this delay. We appreciate your understanding that this may affect someone else's special occasion.
Additionally, we ask all clients to ensure that the collection location is accessible and free from any obstructions prior to our arrival. This proactive measure helps us maintain our schedule and ensures that all clients receive their goods on time. If you foresee any potential issues with access, please communicate with us in advance so we can make the necessary arrangements. Your cooperation is vital to our ability to serve you and others efficiently.
If our rental items are not available for collection by the agreed time, an additional hire fee may apply. This fee will need to be settled within 7 days of the hire period.
We do provide an After hours Set collection service however this incurs an extra $80 charge - Collection after 8pm
Venue access and logistics
It’s important to verify that the entrance and setup area are free from sharp corners or narrow passages, including lifts, that could hinder movement. Additionally, please notify us if there are flights of stairs or if vehicle parking is not easily accessible. Some of our backdrops and props are quite heavy and may necessitate additional staff for Set Up.
We will only set up our backdrops and hire props in accessible locations. Extra charges may apply if additional staff is required or if the venue is difficult to access. To help us prepare accordingly, we appreciate your advance communication regarding these matters.
Should you require a backdrop to be moved during your event, this will cost an additional charge to cover additional time and travel.
The Client is responsible for any damage or Loss that occurs during the hire period. Loss refers to items that have not been returned or are broken, while damage pertains to items that are unsuitable for re-hire or require repairs.
In the case of damage or loss, the Client will be charged the replacement cost, which may include shipping fees if applicable. This will be due 7 days from receiving our Invoice
The Client acknowledges that items sent via courier or freight are subject to risks, including potential damage and delays. Dreamcatcher Events is not liable for any delays caused by circumstances beyond their control, or breakages in transit.
All items are available for hire only, including custom signage boards and floral arrangements.
If a balloon garland is included in your hire package, you have the option to keep it at the end of your event. However, if no one expresses interest in retaining the balloon garland, Dreamcatcher Events will remove or dispose of it upon collection.
While Dreamcatcher Events strives to replicate balloon garlands based on your inspiration photos, we cannot guarantee that the colors or overall appearance will be identical. Please note that sizes, colors, backdrops, and props may vary. Lighting natural or powered can change the shades on the balloons.
Additionally, balloon garlands exposed to high temperatures may experience popping, and wet balloon garlands can cause balloons to stick together.
We strongly advise having a backup plan for outdoor events. If we find that the rented items are not suitable for the prevailing weather conditions, an indoor location must be prepared for setup. Otherwise, the setup will be canceled without a refund.
In case of unexpected weather changes, it is the client's responsibility to swiftly and safely relocate all rented items to a covered area. Please be aware that any damage to items will also fall under the client's responsibility.
For any event we set help that is held in a private residence a $200 bond is required - this will be refunded back the next working day once goods returned as supplied
Liability and cancellations
Dreamcatcher Events accepts no liability for any direct or consequential damage, loss, or expense sustained or incurred by the customer, venue, or any other parties when moving hire items or using them inappropriately. Please be aware that no monetary refunds are provided for client cancellations or changes of mind; however, credit may be issued at our discretion. If Dreamcatcher Events is unable to fulfil a booking due to circumstances on our end, a full refund or alternative arrangement will be offered. In cases where a booking cannot proceed due to government restrictions (e.g., COVID-related restrictions or fuel limitations), we will offer a credit, rescheduling option, or refund depending on the specific circumstances. Clients also have the option to postpone and reschedule their event at a day and time within 12 months of the original date, subject to agreement and availability by Dreamcatcher Events. Dreamcatcher Events will not be held responsible for circumstances beyond our control.
Dreamcatcher Events retains the right to cancel item collection or delivery if we determine that the customer may not be able to care for the item(s) appropriately.
Additionally, Dreamcatcher Events may cancel item collection or delivery if a previous customer returns an item in damaged condition, rendering it unsuitable for the next customer. However an alternative piece will be offered where able.
Dreamcatcher Events retains the right to capture photographs at event locations using our own equipment. These photos will primarily focus on the equipment itself, and we will take great care to avoid including identifiable private property or individuals. The images may be utilized in publications or other media created, used, or commissioned by Dreamcatcher Events.